“Within the first 90 days of the renovation and use of the paging systems, the dealership was already experiencing a 20 percent increase in revenue year over year.” – Greg May, owner
Greg May, owner of the Greg May Honda dealership in Waco, Texas, understands the value of providing excellent service. At the pace his dealership was growing, May recognized that he needed to make some necessary changes in order to improve the experience for his service customers and adapt with his growing business.
Guest Paging System
One of the biggest challenges May faced was speeding up the turnaround time for car service. On an average day, the service department could see up to 40 cars. However, the volume of requests for service were as high as 75-80 cars per day, to the point where they were having to turn customers away. For a simple oil change, customers would have to schedule an appointment three to four days in advance.
In the fall of 2014, May invested in renovations to improve his service department. In addition to adding five more service bays and creating more parking, May also invested in a guest paging system. Inspired by the flexibility and freedom that patrons experience in a restaurant setting, May believed the same philosophy could apply to guests waiting in his dealership. At any given time, there could be five to 15 customers waiting to get their car serviced. “For an oil change, it used to take anywhere from one to two hours,” said May. “Now, 95 percent of our customers can be done in 30 minutes or less… to continue reading