“We shaved our guest’s wait time by more than a minute. That’s huge! That’s simply from implementing the Table Tracker.” -Gini Quiroz, Director of Team Member Engagement
Austin-based Mighty Fine Burgers is a counter-service fast casual restaurant unlike any ordinary burger joint. As a winner of the Malcolm Baldrige National Quality Award, Mighty Fine Burgers strives for excellence beyond speedy service and just serving any regular burger. Their mission is to guarantee that each guest is delighted from the minute they walk in the door until the time they leave. And they mean it.
Director of Team Member Engagement, Gini Quiroz, said the company’s philosophy is based on their seven key business drivers: speed of service, food quality, Texas hospitality, cleanliness, team members, accuracy and value of the entire experience. Any decisions proposed to change operations are matched up with these key business goals to determine if they compromise or support them. Initially seeking to improve ambiance and overall guest satisfaction, Mighty Fine Burgers decided to put LRS’ Table Tracker to the test.
Since Mighty Fine Burgers is a counter-service restaurant, customers would place their order and then go wait for their names to be called to pick up their food. Before implementing Table Tracker, Mighty Fine Burgers simply called out the names of customers to alert them that their food was ready. In conjunction with loud music, name shouting and microphones, customers were complaining about the noise level and the overall stressful environment while waiting for their food. To continue reading…