Long Range Solutions, LLC (LRS) provides a one-year limited warranty on Complete Systems. We warrant your system against material defects in materials and workmanship that occur under ordinary use for one year from the original ship date. During this warranty period, if a defect arises in any system component or device (collectively, “Parts”), and you follow the instructions provided herein for returning the Parts, we will at our option, to the extent permitted by law, either (i) repair the Parts using either new or refurbished parts, or (ii) replace the Parts with a new or refurbished Parts that are equivalent to the Parts to be replaced. This limited warranty applies to any repair, replacement Part for the remainder of the Complete System warranty period or for 30 days, whichever period is longer.

LRS provides a limited warranty on individual Parts purchased separately (i.e., not as part of a Complete System purchase) for 30-days or for the remaining period of an associated Complete System’s one-year warranty, whichever period is longer.

Implied warranties and any similar warranties required by law, also expire after one year (Complete Systems), or 30-days (individual parts), as appropriate, unless otherwise required by law. All oral and other warranties, whether express or implied, are disclaimed to the fullest extent allowed by law.

LRS returns repaired or replacement product via FedEx Ground shipping. The client is responsible for all shipping charges for the returns sent to LRS. After we receive returns, LRS will process the exchange within 3 weeks and will be responsible for all shipping charges delivering replacement part(s). All warranty claims must be initiated through our customer service department at lrsus.com/support, support@lrsus.com or 800.437.4996.

Exclusions & Exceptions:

“Complete Systems” are defined as:

Paging System: Transmitter, charging bases, (if pagers are rechargeable), power supplies, jumper wires, and pagers.

Table Tracker System: Trackers, Charging bases, power supplies, jumper wires, Display (iPad or PC), Repeaters, and Gateway or RXZ.

Push for Service: Transmitters and staff pagers.

The following items include a one-year warranty only: Display (iPad or PC), Router, Gateway.

The following items (“Parts”) include a 30-day warranty only and are not subject to a Complete System one-year or extended warranty program: pager clips and cradles, table tracker tags, table mats, table docks and any other individual components or other system accessories.

LRS equipment is not covered under warranty if subject to:

Improper Electrical Connection/Charging: All LRS equipment operates using only LRS specific power supplies. If a non-approved or incorrect power supply is connected to the equipment, resulting damage will not be covered.

Damage due to acts of nature such as but not limited to: power outages, lightning (power surges), floods, tornadoes, and earthquakes are not covered.

LRS products that contain a rechargeable battery must be kept on charge. Any rechargeable equipment left off charge for more than a 90 consecutive day period will not be covered under the limited warranty.

Water (Liquid) Damage: If any equipment is returned to LRS with water/liquid damage to any electrical component, the equipment will not be covered.

Physical damage: Damage due to accident, misuse, neglect, fire, alterations, unauthorized repair or other external causes are not covered. Warranty coverage concerning physical damage is at the sole discretion of LRS. “Misuse” means any use other than use in accordance with product manuals and documentation.

Extended Warranty Option

For an additional fee, LRS offers an optional 1-year extended warranty for Complete Systems. One-year extended warranty is available for enrollment at the time of purchase. Eligible equipment may be covered through an extended warranty for up to two years, which includes the first year of manufacturer’s warranty (i.e., extends the warranty period by an additional one year after the initial warranty period). The extended warranty program is subject to the same exclusions and exceptions as the original warranty. For system-specific extended warranty program pricing, contact LRS Customer Support at lrsus.com/support, support@lrsus.com or 800.437.4996.

In addition to the above warranty provisions, customers may have other rights and remedies available under state and federal law.